At Mark Corder Ltd we take your privacy very seriously and are committed to protecting the privacy and security of our customers. We fully appreciate and respect the importance of data protection and security on the Internet.

This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions.

This Policy explains:

what information we collect when you use the Mark Corder website (the “site”) and when you communicate with us
how we use your information
how we share your information
how long we keep your information and how it is stored
our approach to sensitive personal information
what options you have to control your information
the rights you may have in relation to your personal information
how we communicate changes to this Policy

Please contact us if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.

About us

This site is run by Mark Corder Ltd (“Mark Corder”). For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Mark Corder is the “controller” of the personal information collected through the site or by phone.

How do we collect information from you?

Information we collect when you visit our site

We will collect personal information that you provide to us when you:

create an account on our site;
place an order through our site;
fill in forms on our site, for example to leave feedback, enter a competition or respond to a survey;
subscribe to our mailing list.

We will also collect certain information automatically when you visit our site, in particular:

when you access our site, we use “cookies” to make it easier for you to use our site. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy here;
we record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.);
we record information about the type of device you have used to visit our site, your device settings, and the cause of any system errors.

Your device manufacturer or operating system provider will have further details on what information your device makes available.

Information we collect when you contact usWe will collect personal information about you when you contact us by telephone, e-mail, or via social media.

How we use your information

We will use your information in the following ways:

For the performance of a contract between you and us:
to protect and defend our legal rights and interests.
Where we have a legitimate interest in using your personal information:
to administer and monitor our site, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to;
to analyse any feedback that you provide on our services, and to improve our services.

How we share your information

Your information may be processed by a third party in order to maintain the functionality of our site and database.

How we store your information

Your information may be processed by our staff. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.

Sensitive personal information

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.

Rights you may have

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine-readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.

Please contact our privacy officer at mark@markcorder.co.uk if you would like to make a request.

Changes to this Policy

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the site or sending you an e-mail with the update.

Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

Contact us

If you have any questions about the Policy and practices of this site, you can contact us at mark@markcorder.co.uk.

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