Emotional intelligence in sales and service: Training and educating your staff

Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. This seminar will explore how emotional intelligence affects the way we handle sales and customer service, both from the perspective of sales professionals and the emotional transaction that occurs when customers are buying jewellery. The ability to identify a customer’s emotions and chose an appropriate route of response has a significant influence on the customers resulting actions – whether they buy from you or not.

Details

Date:
3rd September 2019

Organiser

Mark Corder Ltd

Phone:
+44 (0)20 8144 3335

Email:
mark@markcorder.co.uk

Website:
markcorder.co.uk

Venue

London Olympia
Hammersmith Road
London, W14 8UX, United Kingdom

Tickets

No longer available